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Continuum of Technology Maturity
Capacity Building through Technology
Nonprofits face the challenge of managing their business operations to achieve
their missions effectively, efficiently and affordably. Technology is at the heart of
this challenge. GroundWork group helps nonprofits use technology to improve their operations
and their services to the community.
Using our Continuum of Technology Maturity, we gather information to plot nonprofit technical capacity:
At Risk, Core, Standard or Advanced. We systematically review 53
business elements to measure how nonprofits use technology tools to manage and enhance nine core
business functions:
- Strategic Planning. Technology as part of the strategic plan that is regularly updated.
- Marketing. Technology as a marketing tool, interactive and updated websites and consistent messages among web and print communications.
- Constituent Management. Strategy for management of client, donor and constituent information and relationships and data collection standards.
- Communications. Electronic newsletters, blast email and social media usage.
- Fundraising. Automated, integrated fundraising applications and event management.
- Service Delivery. Technology integrated into service delivery, mobile computing, research & development, advanced data security and service delivery continuity planning.
- Reporting. Meeting reporting requirements and conducting organizational, financial, management and board reporting with advanced tools.
- Day-to-Day Operations. Technology solutions to manage daily operations, including software applications, automated processes, business continuity & disaster recovery, network reliability & security, staffing needs, upgrades, data back-ups, capacity planning and policies, procedures & documentation.
- Training & Education. Technology training & education plan for staff, including documentation of skills and matching skills to job requirements.
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See an example of one nonprofit’s results -- the gray shading shows the level of maturity for each element
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Plot your nonprofit – Complete this questionnaire to assess how your technology is benefitting your nonprofit
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THE GOAL is to have all 53 elements in either the Standard or Advanced levels of technical maturity.
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| AT RISK |
Only the most basic technology is being utilized. Nonprofits with a majority of their business elements at this lowest level are at risk of system break-down, data loss, limited visibility in the community and reduced ability to serve clients. |
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| CORE |
Nonprofits with a majority of business elements at this level have the necessary technology for core functionality, but improvements can boost capacity to serve and efficiency. |
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| STANDARD |
Nonprofits at this level of technology maturity have sophisticated tools that maximize the efficiency of their daily operations and help them reach increased numbers of clients. |
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| ADVANCED |
While difficult to attain, nonprofits at this level strategically leverage technology across all business functions. They have the technical capability to serve their clients, manage their data, raise money, communicate their messages and conduct daily operations in the most effective and secure manner. |
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Your placement on our continuum is only one part of a larger business evaluation
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GWg High Impact Business and Technology Review
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Please contact us to go through the full business questionnaire and help analyze your results.
We work with you to develop strategies to enhance your business operations and create cost-effective technology solutions.
The goal is to advance your nonprofit along our Continuum, and move all elements into the Standard or Advanced levels to achieve greater operational efficiency and effectiveness.
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Your High Impact Business and Technology Review includes:
* High level review of current technology trends
* Review of the nonprofit business functions that can be improved through enhanced technology
* Assessment of your current utilization of technology using our Continuum of Technology Maturity
* Your High Impact Business and Technology Review Report – Detailing your current state of IT – Identifying key technical risks – Outlining necessary steps for technology improvement
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